Editorial: Putting stakeholders first is the real issue in the ombudsman debate

By Emma Maier, Third Sector, 30 July 2008

The perennial issue of whether there should be a charity ombudsman has been raised again by Jodi Berg, the Independent Complaints Reviewer for the Charity Commission.

Berg is concerned that many charities do not have adequate complaints procedures and that volunteers, donors, service users and members of the public often don't have anywhere to go if their complaints fall on deaf ears at the charity concerned. An ombudsman would be a single point of contact for...