The anti-bullying charity BeatBullying has replaced its website with a message directing people who need help to contact other charities.
Nobody from the charity has been available to clarify why this is the case.
Calls from Third Sector to both the charity’s main number and its press office went through to an answerphone on Friday morning.
Carina McKeown, the charity’s director of communications, told Third Sector that she was unable to help because she was on sabbatical. She suggested contacting Ross Banford, commercial director at the charity, but he did not respond to telephone messages.
The charity’s most recent set of accounts show that it made a loss of £280,065 on an income of slightly less than £2.4m in 2012.
The accounts for that year were filed with the Charity Commission 85 days late, according to the regulator’s website.
BeatBullying’s income for 2012 was down by £187,739 on the previous year.
The charity was founded in 1999 by Emma-Jane Cross, who remains its chief executive, and was registered as a charity in 2003.
The Cabinet Office last year gave a £500,000 grant to the charity to expand Mindfull, its online mental health service for children and young people.
It was awarded a further grant of £125,000 with the volunteering charity vInspired from the Cabinet Office’s Youth Social Action Fund to develop a common system for recording and rewarding social action activity so that it is recognised in business and education.
Spokeswomen for both ChildLine and Samaritans said it was common procedure for organisations such as BeatBullying to direct people to other charities should they need to.