Best of the blogs: improving customer service, using digital technology, to rebrand or not to rebrand, and the role of grant-makers

Your round-up of charity-related debate this week

Best of the blogs
Best of the blogs

It is vital that charities treat potential volunteers with respect and ensure that customer service is up to scratch, says Caroline Shead, volunteer centre manager for Harrogate and Area Council for Voluntary Service.

Read Shead’s blog

Dan Sutch, head of development research at Nominet Trust, looks at how charities are using digital technology to solve problems.

Read Sutch’s blog

The fundraising expert Craig Linton makes the case for and against rebranding a charity and looks at how Cancer Research UK may fare after announcing it was to rebrand.

Read Linton’s blog 

New Philanthropy Capital’s John Copps explains why it’s up to grant-makers to make the charity sector a good place for new ideas.

Read Copps’s blog 

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