Book review: The Trustworthy Leader

Emma De Vita reviews the new book by Amy Lyman

The Trustworthy Leader, by Amy Lyman
The Trustworthy Leader, by Amy Lyman

The author Amy Lyman, co-founder of the Great Place to Work Institute in the US, argues that being trustworthy is an absolute requirement of every manager and leader. It's common knowledge that if employees have a high level of trust in each other, their organisation is more successful. For the individual, too, being trustworthy means that you have more positive recognition from colleagues, get greater acclaim as a person who has integrity and honour and are more successful in your job.

But what does being trustworthy actually mean? In practice, it's about being credible, respectful and fair. And Lyman argues that everything you do at work is an opportunity to build on your trustworthiness - even going to make coffee. If a colleague walks past, do you say something? How do they respond? These things matter, especially when everyone is under stress.

As Lyman writes: "Trust is what helps people to have faith that they can work through the challenges and arrive at a positive outcome." So next time you visit the vending machine, remember - do you look credible, respectful and fair? Or do you just look tired and in need of a sugar rush?

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