Call centre for Citizens Advice

Citizens Advice Scotland has opened the country's first advice call centre to ease pressure on the city's eight advice bureaux.

The new Citizens Advice Direct service, based in Glasgow, offers people with financial, housing and consumer problems the chance to get information from one of 60 trained advisers.

The service will receive £100,000 a year for three years from the Big Lottery Fund and will be supported by Citizens Advice Scotland, Glasgow City Council and the European Social Fund.

Michael McTernan, chief executive of Citizens Advice Direct, said: "BT research has shown that 85 per cent of the demand for advice by phone in Glasgow is unmet."

The new service has estimated that it will receive at least 30,000 calls a year and be able to handle about 80 per cent of them.

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