CAREERS: HOW I GOT HERE - Bob Warner, finance director, Remploy

What was your first job? Following a degree in maths and physics at Birmingham University, I did operational research for British Coal.

What does your current role involve? As finance director for Remploy, I ensure we get the best performances from our businesses so we can assist the maximum number of disabled people into employment under the Government grant limit.

Roughly outline your career path? I spent a total of 17 years at British Coal in various finance roles. In 1991, I joined British Telecom working in various operational and finance roles including being finance director for the UK director of payphones and president of operations, de-merging the mobile business from BT to mm02. I moved to Remploy in March this year.

What training or course has most enhanced your career? The civil service top management programme I attended in 1988, which had people from industry and civil servants studying together for a month.

What has been your greatest career achievement? Making the payphones business profitable at BT. In 1995, I took on a business which many people said was dying and where the phones were just about working.

What is your biggest career regret? Failing to get prostitutes' cards out of phone boxes. I worked hard for many years, even trying to persuade the English Collective of Prostitutes to see our customers' viewpoint.

What's your advice to people starting out in the sector? Don't be afraid to make decisions, it's usually far worse not to make them. Even the best managers feel lucky if they get 80 per cent of them right.

Are there any charities you support financially, or with time? My wife and I support an individual in India with ActionAid.

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