CAREERS: HOW I GOT HERE - Peter Calderbank, chief executive, Broadcasting Support Services

What was your first job? It was as a management consultant for Coopers %26 Lybrand in 1988. But I had more summer jobs and projects as an engineering student than I care to remember.

What does your current role involve? Broadcasting Support Services (BSS) is a complex organisation that provides information on social and health-related issues, principally through telephone helplines, new media and printed material. My role as chief executive is to ensure that all this operates in the most effective and appropriate manner.

Roughly outline your career path? Having spent three years at Coopers %26 Lybrand, I joined Morgan Crucible, an international manufacturing company. I then moved to Lex Service as finance manager in 1995 before joining BSS as finance director at the start of 1998. I have since been made chief executive.

What training or course has most enhanced your career? A leadership and management course at Morgan Crucible where I learnt how to motivate by ensuring staff understand the organisation's vision and that they have ownership of what it is trying to achieve.

What has been your greatest career achievement? Seeing BBS come through some difficult financial times and then go from strength to strength.

What has been your greatest career disappointment? When BSS went through these difficult times, we had to lose a significant proportion of our workforce. This was hard.

What is your advice for people starting out in the sector? Don't take yourself too seriously. Also if you believe in something fight for it passionately because you can make a difference.

Are there any charities you support financially, or with time? I give to aid agencies indirectly through my local church and I'm also a trustee of Westminster Children's Society.

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