Charity video interviews: SignHealth

At the recent Third Sector Awards, specialist insurer Markel had the opportunity to speak to charities about the risks they face and how they manage them.

SignHealth is a charity dedicated to making sure deaf people get the same sort of access to healthcare and health information as hearing people do.

CEO of SignHealth, Gary Cottrell, and managing director of InterpreterNow, John Maidens, discussed how reputational risk is managed by the organisation.

As a charity that works with deaf people, it’s important for service users to have access to the best quality of interpreters. Working with agencies can be a risk, however the charity manages this by working with specialist and experienced interpreters and having measures in place to provide training and to ensure they are up to standard.

Most charities at some point will need to call on the expertise of third party agencies or suppliers. Whilst having access to specialists can be beneficial, charities should recognise and manage the risks involved. An organisation working on behalf of a charity is effectively carrying the charity’s reputation in any work they do.

A recent guide by the Institute of Fundraising outlines the key considerations charities should be thinking about when working with fundraising agencies. Whilst this guidance is specifically around fundraising there are some useful takeaway points to consider when working with third parties.

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