Chugger observer will boost standards, says PFRA

New quality and compliance officer will monitor street fundraisers' behaviour

Rogue street fundraisers, beware: the man in dark glasses sitting at a nearby cafe could be the new quality and compliance officer of the Public Fundraising Regulatory Association.

The PFRA has appointed Nick Henry, formerly a manager of street fundraising teams at international development charity Concern Worldwide, to maintain and improve standards in face-to-face fundraising and respond to local authority or public complaints.

His brief will include some observation, both overt and covert, of fundraisers at work on the streets.

Mick Aldridge, chief executive of the PFRA, said: "He may be watching from behind his newspaper, but there will also be more overt monitoring, where he'll tell fundraisers he is going to observe their activity."

Henry will also deal with issues arising from the PFRA's 'mystery shopping' scheme, which uses agencies to report on up to 400 encounters with face-to-face fundraisers each year. He will start on 20 April.

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