How do you manage people who are older than you? I've learnt that consistency is key. It's also important to live and breathe the mission. People have patronised me over the years - the only way to respond is by knowing your stuff and demonstrating leadership qualities. Then people will support and respond to you.
What is your management style? Diplomatic, fair and possibly slightly eccentric. I want people to have fun and be passionate about their work. In a charity, everyone – from the front line to the back office – needs to be there for the mission. I aim to encourage that passion.
What is your advice for progressing in an organisation? There is always the opportunity to do more than the job asks, so take an active interest in all aspects of the organisation. Always question how you can serve your beneficiaries better – then you will progress and your organisation will too.
How do you unwind? I play piano and am involved in my local theatre society, plus I enjoy being a fun daddy. It's important to be disciplined about work-life balance when you're in a senior role.