CRUK apologises for missing thank-you letter
Cancer Research UK has apologised to an elderly couple who handed over a £75,565 donation but received no letter of thanks from the charity.
Last November the couple sent a cheque for £75,565 to both charities, but they said that whereas St Peter’s Hospice had sent a letter of thanks and a receipt, CRUK hadn’t, although the cancer charity had cashed the check.
CRUK said it had sent a thank-you letter to the couple, and a second letter was sent as soon as it was understood there was a problem.
CRUK said that it was normal procedure to send a letter of thanks rather than call, because a phone call could be inappropriate or upsetting to families or executors of legacy donors.
Paul Farthing, director of legacies at CRUK, said: “We have sent another letter to Mr and Mrs Jefferies this week to express both our thanks and our apologies. We will be checking next week that this has been received.
“Our procedure, to send a letter of thanks within 48 hours, is one that normally works well. Although we do not have any plans to change it, we are of course very sorry that on this occasion our letters have not been received. We would like to apologise again for the upset this has caused.”
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