Focus: Communications - Site Visit - www.parentlineplus.org.uk

Parentline Plus, a national charity that works for and with parents, has just relaunched its website in an effort to offer even more help and advice to those embarking on the wonderful but terrifying journey that is parenthood. But it goes further, with good sections on lifestyle issues such as bereavement, work-life balance and managing family change.

The charity warns that a lot of people need extra support - more than 66 per cent of callers to its helpline express anxiety about their problems.

This site should help.

Main pages

The main page is very busy, with lots of links and resources. But good use of visual real estate and techniques such as different fonts, graphics and clearly bounded areas, means that the impression is one of richness, not clutter.

The overall effect is a site that combines authority with plenty of information in an uncluttered way. The charity says it did this by conducting extensive research among users and supporters, which has clearly paid off.

Special features

There is also an impressively wide range of information. The A-Z of parenting topics covers everything from infancy to talking about sex with your teenage children. There is also an option for confidential support and advice by email.

Parentline Plus says

"We are keen to provide helpful, user-friendly information to the many thousands of parents who access our site. We wanted to review the content of the site to ensure it truly reflected the issues raised by parents after we had consulted them in the process of our redesign activity."

Site visit is by technology writer Gary Flood

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