FSB board members will review complaints online

Helen Barrett

The Fundraising Standards Board will review some of the complaints it receives online rather than meeting in person when its self-regulation scheme begins next year.

Colin Lloyd, the board's chairman, said that, in addition to formal quarterly meetings, the board's 12 members would discuss public complaints about fundraising via a secure intranet to meet its commitment to reviewing complaints within 60 days.

"We will use conferencing technology because board members are based all over the country," he said.

Meanwhile, Save the Children, one of about 100 organisations to have signed up to self-regulation, says the board's Fundraising Promise - which outlines what donors can expect from charities - would not have prevented it from going ahead with an advert that was banned by the Advertising Standards Authority last week for distressing young people.

The promise states that charities will not cause "unjustifiable distress", but Steve Andrews, individual giving fundraising director at Save the Children, said: "We will continue to make compelling campaigns. Our view is that it would not have breached FSB rules."

- See Fundraising news, page 7.

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