Glowing report for ICT Hub

An evaluation of the ICT Hub has found that it was well run and that partners worked well together. The conclusion shows a marked improvement compared with a report conducted shortly after the hub's launch.

A 2005 report by independent consultant David Carrington criticised the ICT Hub and IT support coalition Citra after they clashed over how to work together (Third Sector, 16 March 2005).

The hub, which was funded by the ChangeUp infrastructure programme, was run by the NCVO and a small group of partner organisations between July 2005 and March this year to provide IT support for the sector.

The new independent report, commissioned by the hub and completed by consultant Paul Ticher, said that it had achieved "significant immediate benefits for those that accessed its support".

Ticher, whose services are listed in a directory on the ICT Hub’s website, said in his report that the main partners – umbrella groups the NCVO and Navca, IT volunteering programme IT4Communities, the London Advice Services Alliance and IT charity AbilityNet – had worked hard and successfully together.

The report says: "Many of the outputs achieved significant immediate benefits for particular organisations. Evaluations of the conferences and training events also indicate that people went away with the information, enthusiasm and inspiration they needed to make dramatic changes to the way their organisations use and think about their ICT."

But one well-positioned source, who asked not to be named, questioned the findings. "It is a glowing report, which is in stark contrast to what has gone before," the source said. "It is so glowing and positive that it just sounds too good to be true."

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