Homelessness charity launches free toolkit

A guide that will help voluntary groups work better with hard-to-reach beneficiaries has been launched by homeless support charity Look Ahead.

The handbook for the charity’s customer training programme, published yesterday, is intended to give those working with vulnerable people a free toolkit.

The programme and the guide are based on Look Ahead’s experience of working with more than 120 vulnerable people, including homeless people, children and teenagers, people with mental health difficulties and those with learning disabilities.

“We don’t want other organisations working with vulnerable people to re-invent the wheel,” said Chris Hampson, strategy director at Look Ahead. “We hope they use this off-the-shelf toolkit, pick up on all our experiences and apply them to their own organisations.”

The programme was funded through the Housing Corporation’s Innovation and Good Practice Grant, with additional funding from Shelter.

A copy of the handbook is available the charity's website.

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