IoF publishes guidance for fundraisers on dealing with vulnerable people

Treating Donors Fairly gives advice on recognising when people might be vulnerable and how to approach them

The new guidance
The new guidance

The Institute of Fundraising has published new guidance for fundraisers on dealing with vulnerable people.

The membership body said the guidance, called Treating Donors Fairly, was designed to provide fundraisers with practical help in recognising people who might be in vulnerable circumstances and how they should respond.

The guide covers areas including mental capacity, data protection and recording sensitive personal information, plus a case study on putting the guidance into practice from the development charity Oxfam GB.

The document, which was published yesterday, includes checklists, examples and practical tips aimed at helping fundraisers and senior charity employees, the IoF said.

Peter Lewis, chief executive of the IoF, said fundraisers "inevitably come into contact with people in vulnerable circumstances and need support to be able to recognise these situations, and know how to respond appropriately when they arise".

The fundraising agency Neet Feet went into voluntary liquidation earlier this year after an undercover investigation by The Sun newspaper found it was allegedly targeting elderly and vulnerable people with aggressive techniques.

An investigation by the Fundraising Regulator, due to be published this week, is expected to find that serious breaches of the Code of Fundraising Practice took place.

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