I started life as a nurse, working as a cancer nurse for quite a while. I was on a ward giving chemotherapy to a patient when I thought: "I'm not being a nurse any more - I haven't got time to do what I need to do. I don't have time to talk to and support patients."
That was the moment I decided there must be something else, which led to me applying for a job at Cancerbackup, which is now part of Macmillan. The job was on the charity's helpline. I went from seeing the people who came into the chemotherapy day unit to talking to anyone in the whole of the UK, fielding the questions they never thought they could ask at the moment they were having their treatment or seeing a doctor.
Over time, I realised that the thing I had loved about nursing was being able to listen to and support people, to treat each one as a person and give them time. That had gone. What I was doing was running from person to person, trying to keep up; what I couldn't do was offer the time and attention that would support them in the way they really needed.