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Public service delivery: Stop talking about full cost recovery
By Richard Gutch, Third Sector, 27 June 2007
Richard Gutch, chief executive of Futurebuilders England, says that voluntary organisations should start talking the language of business. He also reminds the sector it hasn't got a monopoly on virtue.
Imagine service company Serco justifying the price of a bid to run a local authority refuse collection service on the basis that it reflected a percentage of its chief executive's salary and the head office and support services costs, as well as the cost of the binmen's wages and vehicles....
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