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Community bodies 'are more engaging'

By Ben Cook, Third Sector Online, 20 August 2007

Community-based organisations add value when delivering services because they are better at engaging with disadvantaged people than statutory organisations, according to new research.

An evaluation of the Northern Rock Foundation’s Money and Jobs grants programme, which helps disadvantaged people increase their assets and income, concludes that “effective community-based organisations are more able to engage with people – when they are often at their lowest points – than are statutory organisations”.

The report, Adding Value? Being Richer? Summary report: lessons from Northern Rock Foundation’s Money and Jobs programme, says: “Where community-based organisations add value is in their innovatory approaches to enabling people to move out of social exclusion into more fulfilling lives where they can actively engage with statutory services, gain employment, regain economic self-sufficiency and so on.”

The evaluation, which is based on data collated from verbal and written information provided by Northern Rock staff and visits to non-community-based organisations, says that disadvantaged people involved in the programme are getting richer “both financially and in terms of personal wellbeing”.

It also shows that, because community-based organisations are better at engagement than statutory agencies, they are “in general, better at this engagement than statutory agencies and therefore make a distinct and valuable contribution to social and economic provision, including current government labour market polices”.

A spokesman for the foundation said voluntary and community organisations were able to work successfully with people who may not be motivated, or who find it difficult to see how they can change their circumstances.

“Those experiencing long-term unemployment, those with low aspirations and those with few networks of support benefit most from voluntary sector interventions”, he said.