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Let staff say what they think, guide recommends
By Mathew Little and Nick Hilborne, Third Sector Online, 7 January 2008
Staff surveys should include open questions so employees can express what really matters to them, according to a new guide.
The short handbook, published by charity consultantcy Birdsong, says staff surveys are an effective way of understanding what charities do well and what they could do better. But charities should not avoid difficult questions, and should be prepared to act on the results, it says. “If managed well, staff surveys...
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