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Public wants charities to use web more

By Kaye Wiggins, Third Sector, 19 January 2010

Social networking sites find favour, CAF survey finds

People want charities to communicate more through email and social networking sites, according to a survey by the Charities Aid Foundation.

How to Connect With Donors: Essential Messages for Charities, due to be released in full next month, analyses the responses of 203 people questioned between March and June 2009.

Sixty-nine per cent of respondents said they thought charities should make more use of social networking sites, but only 12 per cent said they wanted them to do more telephone fundraising and 13 per cent said they should send more direct mail.

Ninety-two per cent of respondents wanted charities to focus on showing the impact of their work, and 85 per cent said they should consider partnerships with other charities in order to survive the recession.

When asked how charities should find additional ways to bring in money, 53 per cent said they should dedicate more of their resources to fundraising.

But 82 per cent said they should use volunteers to bring in more money, and 75 per cent said they should apply for more grants.

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Tom Clayton

Tom Clayton, 21 January 2010, 00:53

The survey's findings are hardly surprising. All charities know that they need to embrace the web. It is clear that every other sector is benefiting from the web's potential in a much more profound way than the third sector. The revolutionary aspect of online activity lies in using the web to streamline charitable activities then building and scaling them through tapping into a wealth of online tools. Charities do not need to master social media: their supporters have already done that. They just need to engage their supporters, coordinate their activities and empower them to leverage their own online networks and collectively make a difference.

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Pascal Wheeler

Pascal Wheeler, 25 January 2010, 09:06

Totally agree with Tom, charities just have to ensure they are where their supporters are. More and more this means Facebook, Twitter, MySpace and Bebo - the usual suspects. The key is to engage with these services to build additional communities. Interact, ask questions, reward, and of course don't be afraid to ask for help with fundraising quests.

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