The numbers: Community Network

Community Network provides a telephone conference-call service for charities and develops social programmes.

Total income: £430,000 for the year ending 31 March 2007, compared with £374,000 for the previous year.

Highest salary: No employee earned more than £60,000.

Reserves policy: The charity's aim is to build reserves to a level equivalent to three months' running costs within the next five years, and then to increase reserves to the equivalent of six months' running costs. Reserves at year-end were equivalent to three months' running costs.

Fundraising costs: The charity spent £68,000 on fundraising and publicity, which generated £107,000 of income. This gives it a fundraising ratio of 64p in the pound. The previous year there was a negative fundraising ratio, because the charity spent £75,000 and raised £67,000.

Pension: The charity provides a stakeholder pension but does not contribute to it.

How performance is communicated: The annual review, which is available on the website ( gives information about activity during the year and highlights achievements. Information is succinctly and accessibly presented in the review. There are some performance figures relating to activity during the year, but these are not compared with previous years, so it is hard to know whether the charity is doing more or less. The website itself does not give much information about the charity's performance as such.

The charity says: "Over the year we facilitated about 55,000 individual conference hours and attracted more than 90 new clients, demonstrating the infinite variety of the voluntary and community sector. We continued to develop our social telephony programmes, which aim to create opportunities for social inclusion, communication and belonging for people excluded from more mainstream opportunities."

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