The numbers: Friends of the Elderly

Friends of the Elderly provides residential and nursing care and supports older people who want to live in their own homes.

Total income: £12.6m for the year ending 30 September 2007 - roughly the same as the year before.

Highest salary: One employee was paid between £70,000 and £80,000.

Reserves policy: The charity aims to hold general or free reserves equivalent to three months' spending. This is in order to maintain working capital, make sure the charity can honour its commitments to its residents and ensure that welfare allowances can continue. At year-end, reserves were £3.1m, equivalent to 3.3 months' spending.

Fundraising costs: The charity spent £346,000 on fundraising, which totalled £1.08m, giving it a fundraising ratio of 32p in the pound. The previous year's ratio was 24p in the pound.

Pension: The charity offers a money-purchase pension scheme and contributes an average of 10 per cent of employees' pensionable earnings.

How performance is communicated: The annual review is available on the charity's website and includes information about strategic aims and direction. One of these aims is to improve the quality of how the charity measures its work, and the report includes details of a number of quality initiatives that the charity is involved in. The trustees' report and accounts, which go into more detail on the charity's activities, are also available on the website.

The charity says: "There was a growth in income from care homes due to increased fees, which was slightly offset by a reduction in the high occupancy levels of the previous year. This higher income was spent on staff and other direct costs, and investment in refurbishment. There was an increase in income for and spending on community services as we developed our day centre and home support services."

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