The numbers: Hampshire Deaf Association

Hampshire Deaf Association offers support to people in Hampshire and the Isle of Wight who are deaf or hard of hearing.

Total income: £5.4m for the year ending 30 June 2006, compared with £4.6m for the year before.

Highest salary: No employee earned more than £60,000.

Reserves policy: The charity's target is to hold free reserves equivalent to at least three months' staff costs payable from unrestricted funds, estimated at £310,000. Year-end reserves fell below this target and will continue to do so while the charity seeks new funding for current services.

Fundraising costs: The charity spent £68,000 generating voluntary income, which totalled £290,000. This gives it a fundraising ratio of 23p in the pound. The previous year's ratio was 90p, because far less voluntary income was raised.

Pension: Certain employees are members of the Hampshire County Council Pension Fund under special arrangements for voluntary organisations.

How performance is communicated: There is limited information about the charity's performance and strategy on the website (www.deafhampshire.org). The trustees' report and accounts, which are not available on the website, are clearly written and contain much more information. This includes an honest acknowledgement of the financial challenges facing the organisation. The report also contains statistics showing levels of activity and performance, and reports on the objectives for the year.

The charity says: "Applications to funding bodies were not as successful as we had hoped and the prediction is that the funding environment will tighten, with competition for grants and contracts increasing. A large proportion of the funds on our balance sheet are restricted to work on the Isle of Wight. Our challenge is to increase the funds available for use in Hampshire."

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