The numbers: The Norfolk Hospice

The Norfolk Hospice at Tapping House helps patients, families and carers living with cancer and other life-limiting illnesses.

Total income £1.3m for the year ending 30 June 2007, compared with £1.1m for the year before.

Highest salary No employee was paid more than £60,000.

Reserves policy The charity aims to build unrestricted reserves equivalent to one year's running costs. At this stage in the hospice's development, this reserves policy remains an aim: at year-end, unrestricted reserves equated to less than a month's running costs. Given this low level of reserves, the trustees hold any excess funds on deposit.

Fundraising costs The charity spent £112,000 on generating voluntary income, which totalled £711,000, giving it a fundraising ratio of 16p in the pound. The previous year's ratio was the same.

Pension The charity offers a money- purchase pension scheme and, from 2008, contributes 8 per cent of pensionable earnings.

How performance is communicated

The website (www.norfolkhospice.org.uk) is standard and does not contain much performance-related information, although it does note that the hospice receives only 15 per cent of its funding from the NHS. There is a link to the annual review, which offers more detail. But it is only in the trustees' report and accounts, which are not available on the website, that more information about performance and strategy are available.

The charity says: "In a challenging fundraising environment, we secured new funds from St James's Place via Help the Hospices, and from the Big Lottery Fund, which continued to support our voluntary services manager post. Community fundraising and contacts with the local business community were developed during the year, and fundraising revenue has increased by about 70 per cent in 2008."

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