The best advice i've had
A long time ago, one of my line managers told me that the choices you make now can tell you a lot about the person you're going to be in 10 years' time. What I've taken from this is that you have to be willing to take partin something outside yourself and look at the big picture to discover how it's possible to change the world around you.
The biggest challenge I've faced
For two years I've been coordinating management consultancy Capgemini's Prince's Trust Challenge, in which Capgemini staff raise money for the trust by taking part in physical challenges. The strain of having to organise and motivate 76 highly opinionated consultants is considerable. You'd think the physical aspect of the event would be the hardest part, but getting people to go out and ask for money is psychologically a lot tougher. Each of the consultants has to raise £2,900, and trying to get people to start their fundraising can be tricky. People can be so nervous about asking for money - it's a very British thing - so I have to be encouraging on one hand and a pain in the neck on the other.
My greatest hit
We've just completed the Costa Rica challenge: we had to cycle from about 1,000 metres to 6,000 metres above sea level. It's a steep climb of about 14 kilometres. If you can complete that, there's little in life you can't do.
My worst moment
The logistics of organising large groups of people can be a nightmare, and it's always the things out of your control that cause the biggest problems - such as realising that the kit for 76 people isn't going to be delivered on time and everyone is looking to you to sort it out. On the last fundraising challenge the worst moment was probably when we got to Costa Rica and realised that two people were stuck at Madrid airport and another two hadn't got their luggage, and they were all going to miss the first day. And then I had to sort out the logistics of getting the late arrivers to the start point and the late luggage delivered.
My top tip
It's all about personal contact. Call people and be proud of what you're doing. Remember you're the hero in this situation. You're doing something that many people wouldn't have the nerve to do, so never be apologetic.