Review to probe York CAB over volunteer walk-out

Citizens Advice has commissioned an independent review of governance and management at York CAB after 28 volunteer advisers walked out.

John Stoker, former Commissioner for the Compact, will lead the review, which will consider the reasons for the resignations and the resulting fallout.

The unpaid advisers quit over the 'sacking' of a volunteer colleague who was told not to return to the bureau amid allegations of bullying (30 July, page 1).

David Harker, chief executive of Citizens Advice, said the episode had "shaken some people's confidence" in York CAB and lessons had to be learned.

A spokeswoman for the volunteers said: "We would like them to say that there were obvious flaws in the process that York CAB went through in the dismissal.

"We would also like to see some acknowledgement that there have been long-standing problems at the organisation."

Liz Levett, chair of York CAB, said she hoped the review would "help set the record straight".

Hugh Bayley, the Labour MP for City of York, who has been monitoring the dispute, welcomed the review.

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