Our team: The Rainbow Trust

Claire Ross-Baker, director of fundraising, tells us what life is like for the charity's fundraisers

How many fundraisers are there?

There are 16 altogether: three are in our regional offices in Manchester and Durham, and the rest are at our head office in Leatherhead, Surrey.

They are supported by our marketing and communications team, who manage our events.

What do they do?

They cover trust and corporate fundraising, community fundraising, regional fundraising, individual giving, supporter care and direct marketing.

We also have a statutory fundraiser, although 95 per cent of our income is voluntary.

How much do you raise?

In the year ending June 2010, we raised just under £4m - 6 per cent up on the previous year and double our total five years ago - on a spend of just under £1m.

Most growth has come from corporate and trust income and new donor acquisition.

What's in the pipeline?

Our plan is to be raising £6m a year in three years' time. Much of this will come from major donor and legacy campaigns.

We have also developed a new customer relationship management strategy to help us get the most out of our existing donors, and launched an integrated digital marketing strategy.

What's it like in the office?

It is a very dynamic place and more than 85 per cent of the staff are female. The fundraising team meets weekly to plan activities and share their successes on a huge whiteboard in the office, where staff can see what their hard work is achieving.

Our staff turnover is low - 60 per cent of the team have been here for three years or more.

Interview by Kaye Wiggins

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