My top tips: Chris Dobson, head of people support, WRVS

Thank your volunteers every day

It's easy to forget, but it helps people feel recognised and motivated. It's important to recognise the people who give their time to work for you, and nothing beats a simple "thank you".

Remember your mission Working in the voluntary sector brings a job satisfaction that I've never experienced in other sectors. It's very motivating to be involved with something that's about more than money - making a difference.

It's important for voluntary organisations to remind people what they're doing - especially in areas such as IT and finance, where the work would be very similar somewhere else - so people remember that they're part of something special.

Work together We work as a team; everyone brings their own set of skills to the table. What makes me really proud is the transformation and journey we've been on, even though it's been difficult. It's been achieved by a number of people working together.

Listen to everyone Listen to what volunteers are saying about their experiences. Find out what motivates them and what they need. Listen to people who have been around for years. But at the same time, don't be afraid to try new things.

Seek out volunteers In the past, volunteering was seen as the domain of people who didn't work outside the home. Today we have to appeal to the broadest possible range of people. We have to ask: what sets of skills do we need, and how do we appeal to target audiences who have those skills?

Don't have regrets I learned this from my first boss many, many years ago. Learn from experiences and mistakes, but then draw a line under them and move on. We all make mistakes, but it's important not to dwell on them.

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