My week: Catherine van Wissen, service manager, Centrepoint

The service manager for Centrepoint at Buffy House opens her door to residents old and new.

Monday Waking up this morning is a struggle because I slightly overdid it at my Latin dance class on Friday night and I'm still feeling a few aches. I need a cup of tea after my epic journey to work while I check whether there have been any major problems overnight - thankfully not. A new resident arrives. She looks nervous, but I let her know she'll be in good company and she visibly relaxes. I take her to her new room and she squeals with delight. Our key workers will orientate her later and introduce her to the other residents.

Tuesday I'm up at 5.30am for a breakfast meeting with the local council at 8am. We regularly meet to discuss referrals and determine how they can support our young people when they move on. I then interview four people who have been referred to us - one has a particularly harrowing story of how he became homeless. After lunch, I rush to a class in our learning zone, where residents can learn life skills. Today's subject is living on a budget. I go as often as I can because they're rather interesting. I hotfoot it to the tube at the end of the day - I'm heading out tonight with my husband for drinks.

Wednesday I'm at my desk early because I want to bring everyone up to speed on policy updates in today's staff meeting. In the afternoon, I combine some admin with an 'open door' session with residents. These give young people the chance to come and talk to me if they want. Zahara turns up, but she's happy and just wants to have a natter about her progress.

Thursday I arrive late this morning because there are problems along my route to work. After a meeting at headquarters in Aldgate, I take a tube back to Buffy to prepare for our residents meeting. We expect a lot of time will be spent discussing how to get on better with one of our neighbours, whom the young people have nicknamed Ben Affleck. At least they don't call him Victor Meldrew.

Friday I'm lugging my dance gear to work - I've got ballroom practice later and I can't wait. I'm expecting a quiet day, but disaster strikes at 2pm. We receive a call that Cameron, our longest-standing resident, has been attacked by someone with a knife. His key worker hurries to the hospital while I call the police to find out as much as possible. I call an emergency staff meeting so we can discuss what is communicated to other residents, because it is vital to keep everything as normal as possible for them. I finally hear that he is doing well and breathe a sigh of relief.

Centrepoint works with homeless, socially excluded young people.

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