Some of the ACU's tactics last summer exacerbated the dispute between the ICT Consortium and Citra, according to David Carrington.
His report cited the ACU's "continued receptiveness to the complaints of a group who were unsuccessful in the initial bidding process", and agreed with the consortium that this receptiveness had "only served to escalate these complaints".
He said that if the ACU had shared Citra's concerns about the consortium's appointment process, it should have encouraged the consortium to revise it. "If it did not have that concern, it should have insisted that the organisations making complaints must test the agreed process fully before they asked the ACU to act formally on the complaints," he said.
"Instead, and within days of his first meeting with the chair of Citra, the official was suggesting that he might convene a meeting of the consortium and Citra."