Advice bureaux to use technology for quicker responses

The National Association of Citizens Advice Bureaux will be able to lobby government and other organisations more efficiently with the introduction of an electronic service to all its members.

The electronic system, Citizens Connect, will allow enquiries to be dealt with more efficiently by its 549 member charities.

Every Citizens Advice Bureau will be able to enter client information into a computerised case management system and the information gathered will be collated by the association and translated into statistical data, which will allow the charity to spot enquiry trends the next day and use this information to lobby government.

The association has hired marketing agency Burnett Works to run an internal communications programme to show each bureau the benefits of using the new system. Every bureau will need to source further funding to convert to the new system.

The charity has also kicked off a national recruitment campaign.

Have you registered with us yet?

Register now to enjoy more articles and free email bulletins

Already registered?
Sign in
Follow us on:
  • Facebook
  • LinkedIn
  • Twitter
  • Google +

Latest Jobs

RSS Feed

Third Sector Insight

Sponsored webcasts, surveys and expert reports from Third Sector partners


Expert Hub

Insurance advice from Markel

Safeguarding in the Third Sector

Safeguarding in the Third Sector

Partner Content: Presented By Markel

Safeguarding - the process of making sure that children and vulnerable adults are protected from harm - is a big concern for organisations in the third sector.

Third Sector Logo

Get our bulletins. Read more articles. Join a growing community of Third Sector professionals

Register now