Advice bureaux to use technology for quicker responses

The National Association of Citizens Advice Bureaux will be able to lobby government and other organisations more efficiently with the introduction of an electronic service to all its members.

The electronic system, Citizens Connect, will allow enquiries to be dealt with more efficiently by its 549 member charities.

Every Citizens Advice Bureau will be able to enter client information into a computerised case management system and the information gathered will be collated by the association and translated into statistical data, which will allow the charity to spot enquiry trends the next day and use this information to lobby government.

The association has hired marketing agency Burnett Works to run an internal communications programme to show each bureau the benefits of using the new system. Every bureau will need to source further funding to convert to the new system.

The charity has also kicked off a national recruitment campaign.

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