Industrial action at the RSPCA has been averted after an agreement was reached with trade union Amicus, subject to staff endorsement.
In September, staff came within eight votes of supporting strike action at the animal charity in a dispute over plans for more than 200 redundancies at regional call centres. But they did vote for industrial action short of a strike.
Last week, a deal was hammered out which should end that threat, provided union members support their negotiators' position.
Under the agreement, staff being made redundant will get an enhanced package above statutory levels and a bonus if they stay on until the call centres close.
They will also be able to transfer to the new national call centre, run by private company Ventura, which should save some jobs, according to Amicus representative Barry Jones.
A working party is to be established for RSPCA management and Amicus representatives to resolve disputes in future.