Annual survey shows staff are less positive about Charity Commission

Civil Service People Survey finds they feel less engaged this year

The Charity Commission
The Charity Commission

Charity Commission employees are less likely than they were a year ago to speak positively about the organisation, feel committed to it or feel motivated to do their best, according to a staff survey.

A total of 311 commission staff representing 83 per cent of the workforce gave their opinions last month as part of the annual Civil Service People Survey.

The survey is used to improve performance by revealing levels of employee engagement across the civil service. Commission staff scored slightly lower on all three measures of engagement than they did a year ago.

Forty-nine per cent replied positively to the statement "I am proud when I tell others I am part of the commission", compared with 55 per cent last year.

Only 36 per cent would recommend the regulator as a great place to work, one percentage point down on last year and seven percentage points less than the civil service average.

Forty-nine per cent said they felt a strong personal attachment to the commission, which was also down one percentage point on 2010 but three percentage points higher than the civil service average.

The survey was conducted against a background of job losses because the regulator’s budget is being reduced from £29.3m in 2010/11 to £21.3m in 2014/15.

The commission’s learning and development budget has also fallen by 30 per cent. Only 14 per cent of staff – compared with 31 per cent last year – said there were opportunities for career development.

A quarter of commission staff said they wanted to leave either as soon as possible or within the next year.

The most positive aspect of the survey was the considerably improved attitudes to management and leadership compared with those of a year ago, when Sam Younger replaced Andrew Hind as chief executive.

There were large increases in the percentage of staff that felt the organisation managed change well, listened to their feedback and kept them informed.

The percentage of staff that felt the commission was well led rose from 34 per cent to 40 per cent but remained 15 per cent lower than the civil service average.

A commission spokeswoman said: "The results compare well with other parts of the civil service in a number of key areas, and we are in the top section in five of the areas, compared with one last year. However, we are also aware of areas that we need to improve."

She said there were "limited career development opportunities", but highlighted the improved ratings for leadership and management as steps forward.

"The senior team, led by Sam Younger, has made a particular effort to keep staff informed, involved and engaged, including through frequent face-to-face contact," she said.

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