About 70 representatives gave feedback to Capacitybuilders on its future plans as well as scrutinising early drafts of business plans for the nine national support services that will replace its six current hubs of expertise in April.
A Capacitybuilders spokeswoman said good communication was one of the main points that emerged from the discussions. “It must be two-way, joined-up, appropriate and not overloading,” she said.
Other feedback touched on the need to make services focused on the end users, she added.
The event was called to address gaps in the different levels of service that Capacitybuilders offers (Third Sector, 9 January).