“People felt that emails were all well and good but having something in their hands was preferable,” a Capacitybuilders spokeswoman said.
Participants also suggested that the national support providers, which are in the process of developing their business plans, should create a more streamlined approach to working with charities needing support. National support providers must also be able to build on the work of regional organisations, delegates said.
Capacitybuilders pledged to report back on the recommendations at its annual meeting in June.
The business planning process involving the nine new national support services, which started work providing infrastructure support in April, is expected to be completed by the end of July.