- The biggest challenge I've faced
Choosing stories to feature in a biannual newsletter we send out to people who fundraise for the RNLI in memory of loved ones who have died. I find their stories really touching and often heartbreaking.
I was recently moved by a poem written by a mother about her son, who died 40 years ago when he was 20 months old.
Another lady is raising money in memory of her dad, who was in the merchant navy and whose favourite charity was the RNLI. She's already run several marathons and is training to swim the English Channel.
It can be hard to keep the tears back and I find it almost impossible to decide which stories to use.
- My greatest hit
Organising an RNLI legacy conference for 60 members of staff and volunteers to discuss the importance of everyone being a legacy fundraiser. This is really vital to the RNLI because 60 per cent of our annual income comes from legacies.
As a result of the conference, we have added three more legacy managers who work in the community. They have already helped us to build up a volunteer network across the UK.
- My worst moment
In September, I had to manage five legacy campaign mailings at once. Throughout the month, I had to be 100 per cent on the ball and I could never let up for a second.
Will-making is a very personal and sensitive issue. One mistake from us can really upset supporters and be bad for us because we rely so heavily on legacy income.
So September was a nerve-wracking and stressful time.
- My top tip
Plan backwards. If you know what date you need to achieve something by, you can figure out when to start working on it so you don't leave yourself short of time. And always factor in a little bit more time than you think you'll need, in case spanners are thrown into the works.
Interview by Annie Kelly