- The best advice I've had
I can be a bit of a bull in a china shop and have a tendency to become extremely bouncy when excited, so the best advice I've had was from The X Factor judge Simon Cowell. He sometimes tells his proteges to take deep breaths and breathe slowly to calm themselves down. I try to do it but it doesn't always work, as some of my colleagues will testify.
- The biggest challenge I've faced
Leaving my previous career as a PR in the music industry and joining the charity sector. I wasn't certain I was ready for it, let alone whether the charity sector was ready for me, but I'm here now and I've never looked back.
- My greatest hit
One of my greatest achievements in this job has been learning to be patient, which is not something that comes naturally to me. One particular trust I worked with springs to mind because it took two years of preparation before I was ready to make an appeal to it. I watched its giving patterns and made sure my timing was right before I hit it with an ask. All my patience was rewarded because we got a three-year grant of £15,000 a year. I got a lovely warm and satisfying feeling when the grant letter arrived.
- My worst moment
I forgot to include something in a large trust application when the guidelines clearly stated "if the application is not complete it will be rejected immediately" - and they weren't kidding. This mistake put me about £25,000 off target. I worked my butt off to find funding from other sources to make up for it, which was hard work. But I did it.
- My top tip
Make sure that you check, check and check again.
Interview by Annie Kelly