Charities should appoint 'performance analysts' to make services more effective, report says

The paper was published by a group of organisations including the venture philanthropy charity Impetus - the Private Equity Foundation

Delivering the Promise of Social Outcomes: the Role of the Performance Analyst
Delivering the Promise of Social Outcomes: the Role of the Performance Analyst

Charities should appoint "performance analysts" in their organisations to help make their services more effective, according to a new report.

Delivering the Promise of Social Outcomes: the Role of the Performance Analyst, published today by the venture philanthropy charity Impetus – the Private Equity Foundation, the Portugal-based Social Investment Lab and the Australian consultancy Think Impact, looks at the examples of social organisations from around the world that have used performance analysts to improve their effectiveness.

The paper defines performance analysts as people who "entice everyone in their organisations to make better decisions by seeking, analysing and then disseminating information".

The paper says: "Performance management for social outcomes has evolved over the past few decades, but the past few years have seen a growing urgency and flourishing interest from governments, service delivery organisations, philanthropists and social impact investors. Despite the value they add, very few social purpose organisations employ performance analysts. This paper hopes to help change that."

The report says trends indicating that investing in performance management systems and analysts is vital include the increase in the use of outcome-based contracts.

The paper, which is based on interviews with social purpose organisations and their funders, says that researchers originally expected to find that organisations with excellent case management IT systems would prove to be effective.

But it says: "As the interviews progressed, it became apparent that the heart of the system was the relationship between performance analysts and service delivery staff. Over and over again, the utility of information was expressed as a story of feedback loops created between its stakeholders, rather than how a great IT system spat out answers."

Simply collecting data on services provides is meaningless without understanding and analysis, the report says.

Daniela Barone Soares, chief executive of Impetus-PEF, said she hoped the report would encourage performance analysts to recognise, discuss and disseminate the results of their work.

"We also hope it will inspire charity chief executives and boards to take seriously, and invest in, performance management," she said.

"As this report shows, the work of the analyst is special and specialised. But what the work represents is a commitment to accountability and impact, which should be central to any social organisation from the boardroom to the front line."

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