Charities and fundraisers have expressed frustration after JustGiving’s website went down over the weekend.
The fundraising platform apologised for "intermittent issues" in accessing the website over the weekend and said it was continuing to monitor the situation closely.
A tweet from the JustGiving Twitter account early on Saturday said the website was "experiencing some issues", with a further tweet in the afternoon saying that it expected users would be able to access the website gradually "over the next few hours".
A tweet on Sunday morning suggested that work on the website through the night had resolved the issue, but the company later said the website was still not working properly.
"We wish we had better news," the tweet said, "but sadly the website is not working for some of you right now.
"As always, we’re on the case and more updates will follow. Thanks for bearing with us – please know that we’re just as disappointed as you are."
The homelessness and human rights charity Positive Action was critical of JustGiving.
Your site is down again ... what utter incompetence— Positive Action H (@PositiveActionH) June 3, 2019
Muslim charities expressed their frustration on Twitter because the issue might be affecting their fundraising campaigns during Ramadan.
This is unacceptable @JustGiving £100s of thousands have been lost for various charities this past week due to JG being down, especially considering it's Ramadan, at least have a page with info rather than the 'something went wrong page'. charities will be looking for alternatives— JP (@JunaidJP) June 3, 2019
you have killed all our appeals for Ramadan. Tens of thousands lost during the last days of #Ramadan. So disappointing no support or explanation.— iamteammc (@iamteammc) June 3, 2019
People fundraising for charities also vented their anger.
@JustGiving this is the third day that your website is having problems. It was up and running again yesterday afternoon/evening, but today it’s having issues again. It’s getting frustrating now??— Lisa?? (@rosesunfold) June 3, 2019
A tweet from JustGiving yesterday morning said some users were still "experiencing intermittent issues" accessing the website and that work to resolve the issue was ongoing.
A JustGiving spokeswoman was unable to confirm the reason behind the crash or how many people had been affected, but the issue appeared to have been addressed by Monday afternoon.
She said: "We regret that some of our users experienced intermittent issues in accessing our site over the weekend. We are continuing to monitor this closely."