Charities left frustrated as JustGiving website faces technical issues

The fundraising platform went down on Saturday morning and continued to experience problems until yesterday

JustGiving's home page as things went wrong
JustGiving's home page as things went wrong

Charities and fundraisers have expressed frustration after JustGiving’s website went down over the weekend.

The fundraising platform apologised for "intermittent issues" in accessing the website over the weekend and said it was continuing to monitor the situation closely.

A tweet from the JustGiving Twitter account early on Saturday said the website was "experiencing some issues", with a further tweet in the afternoon saying that it expected users would be able to access the website gradually "over the next few hours".

A tweet on Sunday morning suggested that work on the website through the night had resolved the issue, but the company later said the website was still not working properly.

"We wish we had better news," the tweet said, "but sadly the website is not working for some of you right now.

"As always, we’re on the case and more updates will follow. Thanks for bearing with us – please know that we’re just as disappointed as you are."

The homelessness and human rights charity Positive Action was critical of JustGiving.

Muslim charities expressed their frustration on Twitter because the issue might be affecting their fundraising campaigns during Ramadan.

People fundraising for charities also vented their anger.

A tweet from JustGiving yesterday morning said some users were still "experiencing intermittent issues" accessing the website and that work to resolve the issue was ongoing.

A JustGiving spokeswoman was unable to confirm the reason behind the crash or how many people had been affected, but the issue appeared to have been addressed by Monday afternoon.

She said: "We regret that some of our users experienced intermittent issues in accessing our site over the weekend. We are continuing to monitor this closely."

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