Like all public bodies, the Charity Commission faces a tough funding challenge, with budget reductions of a third due to occur over the next four years. It sees increased online working as a key strategy in cost reduction.
Charities expect to access its services and find information fast and at a time that suits them. It provides services to charities online so they can get answers from the commission more quickly and its website is now the primary source of information and advice.
Charity registration applications now usually take fewer than 15 days to complete if submitted online, compared with 28 days by post.
Working online is greener, too, with a huge reduction in the amount of paper it generates and stores. The register of charities used to fill a room, but is now online and was viewed last year more than 2.7 million times.
84 per cent of charities that already use its online services say they’re better than the paper versions, so it is confident that technology can offer even more benefits in the future.
"We are quicker and more accessible now that our resources are online," said Sam Younger, chief executive of the Charity Commission.