Charity Pulse: Leadership, appreciation and best bosses

The latest results show that senior teams are losing respect, while staff are feeling less appreciated at work

Overall, sernior teams are losing respect: 30 per cent of respondents say they are not effective, a rise of 11 percentage points in 12 months. The figures are higher in medium-sized and larger charities.

The percentage of people who feel unsafe in challenging their leaders is up to 34 per cent from 23 per cent last year. Charity leaders are also perceived to be getting out of touch: 38 per cent of respondents believe this, compared with 30 per cent in 2011.

Leadership results


Some of the biggest year-on-year fails concern appreciation and respect: overall, 55 per cent of respondents feel appreciated at work, compared with 64 per cent last year.


Again, small charities are doing better at showing staff that they are appreciated, fairly treated and respected. Overall, 69 per cent of those who feel appreciated say that they plan to be with their current charity in a year, compared with 13 per cent of those who don't feel appreciated.



Relationships with bosses tend to be among the main reasons why respondents look for a new job: 21 per cent of them said they planned to move because of their boss. Nevertheless, 57 per cent would recommend their line manager as a boss, while 17 per cent are ambivalent and 26 per cent definitely would not. Only 19 per cent of respondents who are unhappy with their boss plan to be working for their charity in a year.

Who thinks they've got the best boss - and the worst?

- See how charity morale has dropped

- See how the good charities are getting better

- The annual Charity Pulse staff satisfaction survey aims to build up a picture of working life in the voluntary sector and raise the standard of people management.

The online survey ran during March and April 2012, asking 46 questions. There were 579 respondents from more than 170 UK charities. The full survey is at


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