Charity shops code launched

A compulsory code of conduct for members of the Association of Charity Shops has been introduced.

The code requires members to show good practice when collecting goods and dealing with customers. Shop managers must have a clear idea of their organisations’ objectives, provide adequate training and have effective complaints procedures.

Optional guidance has been in effect since 2005 and has received widespread support from shops across the country.

“The code was introduced to promote best practice, high standards and increased public support for charity retailing,” said Lekha Klouda, director of the association. “It has received high levels of support from existing members. By moving to a mandatory code, we are making clear the importance the sector places on maintaining and improving standards.”

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