Strike action by Citizens Advice staff has been averted after negotiation at ACAS.
After three days of intense talks, management and representatives of the Amicus trade union struck a deal over the introduction of controversial new contracts.
Citizens Advice has agreed to review some aspects of the redundancy conditions and pay scales. A new agreement has been reached setting out a "problem-solving approach to issues and sharing information".
But according to the charity's director of communications Simon Bottery.
"There is also recognition that shared agreement is not always possible".
Neil Smythe, union representative at Citizens Advice, said: "The negotiations have gone very well, and we have managed to forge some common ground."
In April, members of the union voted 84 to 63 in favour of strike action, although the threat was never carried through.