Citizens Advice unveils new chief executive

Clare Moriarty previously spent 35 years in the Civil Service, including as permanent secretary at the former Department for Exiting the EU

Clare Moriarty
Clare Moriarty

Citizens Advice has appointed the long-serving civil servant Dame Clare Moriarty as its next chief executive.

Moriarty had an almost 35-year long career in the Civil Service, holding roles including permanent secretary at the Department for Environment, Food and Rural Affairs and the same position at the Department for Exiting the EU, until its closure last year.

Since then, she has been chair of the Health Foundation’s Covid-19 impact inquiry and working on “projects related to her interests in public policy, organisational change and leadership”, Citizens Advice said, at organisations including Transport for London and the Bank of England.

She will join Citizens Advice, which is the national association for individual bureaux in England and Wales, on 26 April.

Moriarty succeeds Dame Gillian Guy, who stepped down in October to become the independent assessor for the Financial Ombudsman Service.

A spokesperson for Citizens Advice said Alistair Cromwell, the charity's chief operating officer, who has been interim chief executive since Guy's departure, would remain as deputy chief executive for a transition period.

Asked how long this arrangement would likely be in place, the spokesperson said: "Clare will make permanent decisions about the shape of the executive team once she has had time to transition into the role."

Warren Buckley, chair of Citizens Advice, said Moriarty was a "strong, authentic and inclusive leader with unrivalled experience running large, complex organisations".

He said: “Her expertise in transformation will help us build on the incredible progress we’ve already made towards providing advice to people over the phone and online, as well as strengthening our face-to-face offer for those who need it.”

Moriarty, who was made a dame last year for public service, said: “Citizens Advice has a proud history of helping people find their way, and is also thoroughly forward-looking.

“The way that local Citizens Advice services around the country have moved even further towards phone and online advice during the pandemic is truly impressive.

“It’s a privilege to take the helm as chief executive and I look forward to bringing my passion for diversity and inclusion, and my experience of making change happen, to support the work of Citizens Advice across England and Wales in the years ahead.”

- The article originally said Moriarty would start on 26 March

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