A CD-Rom aimed at helping frontline staff communicate with people with learning difficulties has been produced by the charity United Response.
The CD, which was produced in-house, is being offered to organisations such as Mencap and Alternative Futures.
It is the product of a two-year project financed by the Community Fund, which asked people with learning difficulties how they wanted to communicate.
"Instead of teaching them to communicate better with us, we did the opposite and said what do people want, such as communicating using pictures or pointing at a board," said Antonia Hyde, media manager at United Response.
"Once we had done our research, we realised that staff needed to be trained better to communicate."
Created by the charity's project team, the CD includes a training programme showing how to work with pictures.
United Response, which creates opportunities for people with learning difficulties, has distributed 300 CDs to its network organisations. It is also on sale for £20 or at a reduced rate of £12 for organisations which are run by and for people with learning difficulties.