• 08:30 - Registration
  • 09:00 - Welcome from Third Sector

    Andy Hillier, Editor - Third Sector
  • 09:05 - Chair’s opening remarks and overview trust in the charity sector

    - Outlining the practical challenges of handling crises within an organisation
    - Recent scepticism and a change in public and media trust; the new sector landscape
  • 09:10 - Presentation: Staff conduct and crises - dealing with the fallout from the RNLI pornographic mug scandal

    - Ensuring a code of conduct for all staff to prevent issues arising and maintain public trust in standards
    - Investigation under time pressure and the RNLI response to the crisis
    - Addressing the media fallout from dismissing staff to avoid prolonging the crisis
    - Positively engaging with your volunteers after staff malpractice and dismissal
    Isla Reynolds, senior media engagement manager - RNLI
  • 09:30 - Presentation: Liability and apology - delivering an empathetic response to a crisis

    - Delivering a swift response to a specific crisis in coordination with your legal team
    - Guidance on balancing empathy and sincerity in response to crises with legal responsibility
    - Pre-empting the secondary effects of a crisis and being aware of the implications for staff, contracts and finances
  • 09:50 - Interview: Communication with the press in a crisis - why honesty is the best policy

    - Creating a dialogue with journalists in a crisis to lead the conversation
    - Tips for distinguishing a crisis from negative coverage
    - Effectively preparing staff for communication with the media
    - Considering privacy and protecting personal information in a crisis
    Tom Warren, investigative reporter, BuzzFeed News
    Claire Grindal, head of media, Alzheimer's Society
  • 10:10- Panel: From reporting a crisis to support - getting external help with crisis communications

    - How and what to report in a serious incident submission to the Charity Commission
    - The gap between rhetoric and reality - and how to close it
    - Experiences of support during a crisis - our panel reveal the best help that they received
  • 10:30 - Chair’s closing remarks

  • 10:35 - Close of the event
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