Information Links
Sections
- 08:30 - Registration
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09:00 -
Welcome from Third Sector
Andy Hillier, Editor - Third Sector -
09:05 -
Chair’s opening remarks and overview trust in the charity sector
- Outlining the practical challenges of handling crises within an organisation
- Recent scepticism and a change in public and media trust; the new sector landscape
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09:10 -
Presentation: Staff conduct and crises - dealing with the fallout from the RNLI pornographic mug scandal
- Ensuring a code of conduct for all staff to prevent issues arising and maintain public trust in standards
- Investigation under time pressure and the RNLI response to the crisis
- Addressing the media fallout from dismissing staff to avoid prolonging the crisis
- Positively engaging with your volunteers after staff malpractice and dismissal
Isla Reynolds, senior media engagement manager - RNLI -
09:30 -
Presentation: Liability and apology - delivering an empathetic response to a crisis
- Delivering a swift response to a specific crisis in coordination with your legal team
- Guidance on balancing empathy and sincerity in response to crises with legal responsibility
- Pre-empting the secondary effects of a crisis and being aware of the implications for staff, contracts and finances
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09:50 -
Interview: Communication with the press in a crisis - why honesty is the best policy
- Creating a dialogue with journalists in a crisis to lead the conversation
- Tips for distinguishing a crisis from negative coverage
- Effectively preparing staff for communication with the media
- Considering privacy and protecting personal information in a crisis
Tom Warren, investigative reporter, BuzzFeed News
Claire Grindal, head of media, Alzheimer's Society -
10:10-
Panel: From reporting a crisis to support - getting external help with crisis communications
- How and what to report in a serious incident submission to the Charity Commission
- The gap between rhetoric and reality - and how to close it
- Experiences of support during a crisis - our panel reveal the best help that they received
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10:30 -
Chair’s closing remarks
- 10:35 - Close of the event
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