The Charity Commission has launched a six-week public survey as it seeks to improve the quality and range of its digital services.
The survey, which will remain open until 18 January, will also look for ideas about what the regulator can do to upgrade its existing digital offering and changes or additions that would improve the overall user experience. It will also include questions on users’ priorities when speaking with the commission and their preferred methods of communication.
In a statement on its website, the commission said it recognised the importance of opinions from the public and user feedback in achieving its goals. These include: protecting the integrity of the register of charities and public confidence in charities by providing customers with simple and easy to use services; collecting data to enable it to regulate effectively; and exploiting new and more effective forms of communication to reach trustees.
Jane Adderley, head of first contact at the commission, said: "Moving to digital brings a number of benefits, including greater ability for charities to self-serve, the delivery of tailored content and a faster service when charities do need to contact us. This survey will be a key tool to help us understand customers’ needs and preferences going forward."
Vulnerable refugees and migrants in Greece are being helped by the launch of pre-paid cash cards by the international relief charity Samaritan’s Purse. The new cash programme, supported by the e-money banking service Prepaid Financial Services, allows recipients to purchase what they need in a dignified way that supports resilience and financial stability. The cards provide a secure method of distributing funds with unique PIN codes and ATM and point-of-sale capabilities.
Sally Morson, cash programme manager for Samaritan’s Purse, said: "The prepaid cash card is a good modality because it is a secure way within Greece to access what they need in the local markets given the varying needs of a diverse population."
A direct connection between donor and beneficiary is being made through a free digital platform that allows people to see the effect of their donations.
Kindlink aims to encourage donors to give more by tracing the payment flow, showcasing the charity’s work and linking people to those who benefit from their money.
The digital platform collects the data from the charity’s operations and displays it to the donor and the public in a social media-like platform that highlights the charity’s work, efficiency and impact. Donors receive weekly updates for the project to which they have donated, with data, pictures and stories from the charity. Once the project is completed, a donor is matched with the beneficiary who has been reached by the donation.
Kindlink aims to raise £90,000 through a Kickstarter campaign to generate funds for the charity-focused initiative and keep the platform free for charities and individual donors.