Digital round-up: Shaw Trust launches UK's first charity shop rating scheme

Plus: New digital resource from Together for Short Lives to help healthcare professionals; Roundhouse announces new Centre for Creative and Digital Entrepreneurs

The Shaw Trust has turned to Uber-style technology to allow customers in their shops to rate their retail experiences.

The new system is part of the charity’s plan to grow its retail offering over the next year and to drive customer loyalty in a difficult high street environment.

Visitors to Shaw Trust shops can provide live ratings using in-store tablet technology and leave comments about the service, choice and shopping environment. The system has been provided by the tech company Ratelt.

John Canessa, retail director at the Shaw Trust, said: "A core part of our strategy is maintaining and growing loyalty for our brand and more broadly across our charitable services in employability, education and other areas. By giving customers the opportunity to share feedback in-store through an innovative and modern tablet, we’ll be able to gain invaluable evidence and insights into what we can do better."

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Together for Short Lives has launched a new resource to enable parents to share information about their seriously ill children with healthcare professionals.

My Care Transfer, which is available on the charity’s website, is a digital platform that the charity hopes will help take away the stress from parents when their children are admitted to hospitals where staff might not have all the key information required to care for children. Families are able to keep details of a child’s condition on My Care Transfer and share the information.

Families register for the service and complete a form that generates a document they can update, print and send whenever they need to share their information with professionals.

Care transfer documents created on the platform can hold information on emergency care plans, personal care preferences, daily routines, allergies and symptom management.

This new resource is the latest to be provided by the Bupa UK Foundation focusing on supporting seriously ill young people moving to adult services. My Care Transfer can be used by families with seriously ill children of any age, but Bupa and Together for Short Lives believe it will be particularly useful for those making the transition to adult services, ensuring no key information is lost when young people move between children’s and adult services.

Helen Finlinson, day services manager at St Elizabeth Hospice Ipswich, said the resource was "the answer to something we have been needing for some time: a patient-held record that enables information to be collected together to support transition. So much gets lost in transition, but this tool will provide a solution."


Plans for a new Centre for Creative and Digital Entrepreneurs at the Roundhouse in London have been unveiled by Matt Hancock, the Secretary of State for Digital, Culture, Media and Sport.

The new development, which is to be built on the existing Roundhouse site, will be a home for 18 to 30-year-olds starting out on their careers in the creative industries. The charity hopes to attract many of them from more deprived areas.

The plans are a result of the charity’s intention to double the number of young people who engage in creative opportunities at the Roundhouse to at least 10,000 a year by 2022.

Marcus Davey, chief executive of the Roundhouse, said; "The Centre for Creative and Digital Entrepreneurs will offer 18 to 30-year-olds from all backgrounds – but particularly those from areas of multiple deprivation – professional work space, the opportunity to learn new skills and gain experience, as well as accessing new networks, therefore enabling them to follow their dreams and develop careers in the creative industries."

Planning permission has been granted and, of the total £15m project, which includes the gift of land valued at £5m from the Norman Trust, the Roundhouse needs to raise a remaining £5.1m to complete the project. The newly established development board will be responsible for helping the Roundhouse to secure the remaining funding.

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